Randy Chiu on Flickr

Dear Non Profit: Hold the door, but don’t be cocky about it

What your POC clients really want to say

Picture this. You pause to hold the door open for someone amid the rush of your busy life and they pass through without so much as a cursory glance, much less the appropriate thank you. Most of us feel momentarily annoyed by this, and understandably so. No one is obligated to hold the door open…

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